Customers say
Users praise the hearing aids for their excellent sound quality and comfort, often noting their discreet design. The Bluetooth connectivity allows for easy smartphone integration, although some encounter occasional issues such as maintaining stable connections during phone calls or music streaming. The rechargeable batteries add convenience, and the user-friendly Companion app assists with settings, despite complaints about limited features. However, users may experience an adjustment period for the new sound quality, and some report challenges with background noise and inserting the hearing aids.
AI-generated from the text of customer reviews
Select to learn more
Appearance & comfort (31)
Battery & charging (20)
Bluetooth & connectivity (22)
Customer service (15)
Durability & reliability (11)
Ease of use & controls (31)
Performance in noise (28)
Sound quality (70)
Value for money (25)
The hearing aids are described as comfortable and discreet, with many users forgetting they are wearing them. The design is sleek and not noticeable to others, contributing to a positive wearing experience.
...they are comfortable...
Read more
...soft travel case for the charger and hard case to store the instruments...
Read more
...comfortable, natural sounding, rechargeable, and an easy to use app. they are hardly noticeable behind my ear and i love the pink color...
Read more
...they are extremely comfortable to the point i don’t even know i have them on...
Read more
...friends don't know i am wearing them, so they hide well...
Read more
...these hearing aids are as comfy as my favorite pair of slippers...
Read more
...they are extremely comfortable and easy to place into ears...
Read more
...nit used to having something in my ears but i’m adjusting...
Read more
...they are comfortable...
Read more
...the hearing aids are very comfortable...
Read more
The rechargeable battery is appreciated for its convenience, with users noting long battery life and easy charging. However, some users wish for improvements in the charger design.
...battery life isn't as long as desired, i realize rechargeable convenience comes with dimension restriction to keep the device as small as possible...
Read more
...rechargeable...
Read more
...love that i can recharge them...
Read more
...pop them in the charging station, and they’re ready for action from sunrise to sunset...
Read more
...the charger works well and makes it highly improbable that i will lose another pair!...
Read more
...love the smart charger...
Read more
...the charge lasts all day and evening...
Read more
...being rechargeable, they are a lot more convenient to use...
Read more
...shortly after getting my hearing aids, i received a package in the mail from zip. it was 2 full boxes of batteries!...
Read more
...the battery charger is easy to use...
Read more
Bluetooth connectivity is generally appreciated, with seamless integration with smartphones for calls and music streaming. However, some users experience issues with connectivity stability, requiring frequent re-pairing of devices.
...transitions between sound via iphone and other devices is easy and seamless...
Read more
...only problem i've had is in listening to something through bluetooth on my phone. the hearing aids often lose the connection...
Read more
...i also like the privacy with my iphone when i turn off the speaker and listen to calls on bluetooth...
Read more
...with the new app, the hearing aids have to be re-paired to the phone every time you put the hearing aids in the morning. that's not so bad, but with this app the hearing aids are constantly unpairing for no apparent reason, and you must re-pair them several times a day...
Read more
...the bluetooth input for phone calls is much better compared to my last pair of aids...
Read more
...they play nice with my iphone – calls, music, and podcasts all in sync...
Read more
...the hearing aids pair okay but sometimes they unpair and you have to pair them again...
Read more
...the music streaming is a little unstable unless you carry the iphone in your right breast pocket...
Read more
...sometimes one aid will not connect until i kill the app and start over...
Read more
...phone connectivity is great. work well with the tv app...
Read more
Customer service from ZipHearing is highly praised, with users appreciating the prompt and helpful responses. The process of purchasing and receiving the hearing aids is described as smooth and efficient.
...ziphearing customer service is incredible...
Read more
...zip hearing was prompt in the responses to my inquiries & helped me find a local provider...
Read more
...they were awesome to deal with, prompt communication, easy to purchase, and were delivered to my audiologist in 2 or 3 days...
Read more
...the experience with jeff was incredible...
Read more
...ziphearing is a great company to work with. zip was quick to answer questions, the wealth of info they have on all of the aids is outstanding, their pricing and commitment to selling the most current aids is outstanding...
Read more
...i’ve had a really good professional set them up, explained everything so clearly and made it easy to understand...
Read more
...zip hearing was fantastic!...
Read more
...i got a great price and incredible service from ziphearing...
Read more
...great service...
Read more
...i must say that the ziphearing process really works!!...
Read more
The hearing aids are considered reliable and durable, with users appreciating the long-lasting performance and solid build quality. Some users have experienced issues with the new app, but overall satisfaction with durability remains high.
...seem to be reliable...
Read more
...i wore them once in the shower for less than a minute with no problems...
Read more
...i am happy with the 3 year warranty. i am hoping that the highly rated oticon provide many years of help for me...
Read more
...i had my last pair of hearing aids for over 9 years and they were still working!...
Read more
...solid, reliable - is better than advertised...
Read more
...and they killed the old, dependable app and forced us to this buggy software...
Read more
...i stepped in the shower twice and got them lightly wet before realizing my mistake without any damage or issues...
Read more
...i think with careful maintenance these hearing aids will last a long time with good performance...
Read more
...there is no feedback, which was bothersome thing i have experienced with previous hearing aids...
Read more
...they appear to be very well designed and constructed...
Read more
Users find the Oticon Real hearing aids easy to use, with a user-friendly app that allows for convenient adjustments. The aids are comfortable to wear, and many users forget they are wearing them. However, some users experienced issues with the new app, finding it less intuitive than previous versions.
...i was also pleased that i could easily change the hearing aid settings with oticon's iphone app...
Read more
...an easy to use app...
Read more
...they are easy to manipulate, have all the features that i want, and are easy to maintain...
Read more
...so far i have used them every day since acquisition (about three weeks)...
Read more
...from my first time i was at my appointment, i knew i would love them...
Read more
...the problem is that just around the time that i bought the new pair of hearing aids, oticon came out with a completely new app for the phone (iphone in my case) and the app is pretty bad...
Read more
...the sound is adjustable from my iphone app...
Read more
...my doctor used "real ear measurements" when fitting/programming my aids at my first appointment. i understand that is very important to do...
Read more
...very user-friendly, and the app is simple to use...
Read more
...it's easy to forget i even had them on...
Read more
The hearing aids perform well in noisy environments, with users noting improved ability to hear conversations in crowded places. The aids effectively reduce background noise and wind noise, although some users still experience challenges in very noisy settings.
...i’ve had some trouble adjusting in large crowds...
Read more
...the party/restaurant setting in particular makes a real difference...
Read more
...provider adjusted the aids and provided 2 programs to reduce background noise...
Read more
...i still have some issues in restaurants where many people are talking. but i can hear most of the conversation when we have been out to dinner with friends recently...
Read more
...i have had trouble in the past with not being able to understand in crowds or loud noises but these are a huge improvement...
Read more
...enable me to join a conversation in a noisy restaurant...
Read more
...it is much easier to hear conversations in loud places...
Read more
...they already work much better than my old ones...
Read more
...much greater range, effective hearing correction...
Read more
...they do will in reducing wind noise and also noise from contacting my glasses...
Read more
The sound quality of the Oticon Real hearing aids is generally praised, with many users experiencing improved hearing and clarity. Customers appreciate the ability to hear subtle sounds and the natural sound quality. However, a few users reported issues with sound quality, such as occasional warbling and whistling.
...i noticed that my hearing improved immediately with these new hearing aids particularly with word comprehension...
Read more
...hearing in normal settings (1-on-1, conversations with small groups, teaching/sermons) is great and clear...
Read more
...not completely satisfied with the sound quality...
Read more
...good quality and good sound at a reasonable price. they work well...
Read more
...oticon real1 -audio is the best i've heard for many years, i hear crisp distinct sounds i've missed for 20 yrs...
Read more
...sound quality is fine. voices sound dimensional and clear. even my wife, who speaks quietly, in a voice obviously higher in pitch than an-easier-to-hear male voice...
Read more
...best of all, i can now hear better...
Read more
...i was pleasantly surprised by the sound quality of these compared to my previous aids, i wasn't expecting a big difference , but i am hearing subtle sounds that i haven't heard in years...
Read more
...my hearing is enhanced. my oticon real 1 are great...
Read more
...sound quality is very good...
Read more
The hearing aids are considered a good value for money, with many users highlighting the cost savings from purchasing through ZipHearing. Customers appreciate the quality and performance of the aids, despite some finding them expensive.
...i'm glad that i ended up getting the real 2. as a retired systems professional they more than meet my needs...
Read more
...top of the line hearing aids at an outstanding value...
Read more
...good quality and good sound at a reasonable price...
Read more
...i shopped price from several different places and i was able to save $1300 from zip hearing. thank you for making the hearing aids i wanted affordable...
Read more
...only had these a few weeks but so far i think these are a keeper...
Read more
...although my hearing loss is minimal, i have found that my hearing is enhanced with the use of the aids...
Read more
...zip is great, saved 40%-50% off retail pricing...
Read more
...i have had several hearing aids over the years and these are by far the best...
Read more
...the price on the aids is substantially less than i would have paid working through an audiologist at a local hospital group in my area...
Read more
...on the whole, i’m very satisfied with my choice to get my hearing aids, i’m very happy with my audiologist, and with zip hearing...
Read more