Starkey Genesis AI

What’s up folks, my name is Nick, and I am back for another review with ZipHearing. Before we jump into our review today there are a re a few things we want to make very transparent. I am a current ZipHearing customer and I bought my Phonak Lumity 90s through ZipHearing and saved about $1500 compared to what my audiologist was trying to sell me them for, so that is superb. You can see my video review on those Phonak Lumity 90s, right here. After doing that video review for the Phonak Lumity 90s, ZipHearing was quite pleased with how it went so they gave me the opportunity to make some more reviews for them. Recently they offered to send me out the brand new Starkey Genesis AI 24s and they wanted me to do a review, I could not refuse, so, here we are. So the way that this review process works is they send me the hearing aids, and they set up a consultation with a hearing specialist local to my area. I go in I pick up the hearing aids from the hearing specialist, and the hearing specialist does a fairly basic fitting to my ears that includes a physical fit to make sure that they are, you know that the receivers are the right length, that they’re the right receivers, but that also incorporates a programming based off of my current audiogram. Once that fitting process is complete I use the review hearing aids and only the review hearing aids during the review period. I use the knowledge and the experience I have to make certain determinations and make certain judgements and opinions on these hearing aids and then I make a video and tell you guys all about it. ZipHearing does not have any sort of input as to my opinions and my thoughts so everything I’m gonna say in this video is 100 percent the way I feel and the way I experience these hearing aids. Additionally and this is particularly for this video and this set of hearing aids, a relationship between you and your hearing specialist or audiologist is going to be crucial when using these hearing aids, and we will dive into that and talk about that later in the video. Plus, don’t tell anybody but I have a secret tip at the end of the video, shhh. Before we really get rolling I do want to do a brief history on my hearing loss. I was diagnosed with a sensorineural hearing loss that is fairly mild, however my biggest issue is hearing people in loud noisy busy environments. I work in schools and as we all kinda known schools are just one loud busy noisy environment so hearing the person that I’m trying to communicate with is crucial and without the hearing aids it would be nearly impossible to do so. So after being diagnosed I started looking into different hearing aids and different companies and really settled on the price and the support given to me by ZipHearing and I went along with it, I bought my Phonak Lumity 90s, they’ve been great, so now, you know what, let’s dive into it, let’s get to the meat and potatoes of this video, let’s start talking about the Starkey Genesis AI 24 hearing aids. The Starkey Genesis AI line of hearing aids comes in four technology tiers, 12 being the lowest, 16, 20, and 24 being the most premium, the highest level of technology and that is what we were supplied with to review. Right off the bat we’re going to start talking about some general specs for these hearing aids. They do utilize a Bluetooth connection for iPhones it’s the mFI or Made for iPhone standard, however that does not mean they can only connect to an iPhone right, they have support for over 35 different Android devices as well. The new Starkey Genesis AI hearing aids are also powered by the longest lasting lithium-ion battery in the industry. Furthermore the hearing aids come with a Neuro Processor inside of them, which acts as their AI, or artificial intelligence. They call it the deep neural network. And what this deep neural network does is it is designed to mimic the cerebral cortex of the human brain, in doing so it is able to identify the difference between noise that is undesired vs audio signal that is desired, and it is able to separate them and kind of reduce the noise and increase the desired sound signal. These hearing aids come in a variety of colors which can be found on ZipHearing’s website right here. So let’s talk about what you get when you order a pair of Starkey Genesis AIs. I’m gonna put some pictures up on the screen while I’m talking to show you what comes with the Genesis AIs, you can see that there is a charger, there is a charging cable, and the hearing aids themselves. These are the graphite grey color, one of my favorites I love that gun metal, that sort of metallic look, it’s one of my favorite colors. You can also see that there is a charger and there is also a charging cable. Each hearing aid has two buttons on it to control presets, volume levels, answer calls, end calls, and there’s also a not to secret tap feature that can enabled through your hearing specialist. So let’s talk about the hearing aids themselves, right I have these here, physically they look very similar to other hearing aids, they’re sort of the same size, they’re sort of generally the same shape. These look at little bit more ergonomic so let’s show you an example here, they’re a little more curved, they have a little bit more body to them, however the thing that I was surprised with was that these actually feel a little bit lighter than some of the other hearing aids that I’ve tried. They’re a little bit more comfortable when they’re sitting on your ears. You don’t really ever get the sense that something is there, that something is weighing your ears down. They’re very comfortable, they’re very ergonomic and they feel very organic. As far as chargers go this is one of my favorites. This is the basic Starlink charger that will come with your Starkey Genesis AIs and what’s cool about this is there’s the charger and there is a USB-C cable so if your cable ever gets lost or broken you can just replace it with a whole new cable and you do not have to buy an entirely new charger. Second really great thing about these is this has a lid. One of my favorite things on chargers is the lid. Being a pet owner, it prevents a lot of dog hair from entering into the charger area. Furthermore this has a nice little area for your domes and magnetic charging ports for the hearing aids themselves which give it a nice secure fit while you’re charging. Since we’re on the topic of accessories and items that come with your hearing aids, there are also additional premium purchases you can make to get different accessories for these hearing aids. So we already talked about the Starlink charger, this is included with your purchase, however if you want to upgrade there is a Starlink premium mini charger which is actually the same shape and size of this, same features, however it has a battery built in, so here’s a perfect example, if you are going away for the weekend or you’re going on a short trip and you don’t really want to bring a charging cable and a charging brick with you, you can charge this guy up and use it every night to charge your hearing aids without having to plug it in while your charging them, because the built-in battery holds a charge and then distributes the charge to your hearing aids. Starkey also makes some custom chargers for different types of hearing aids like the in-the-ear molded kind of ones, I don’t have experience with that, but here’s some pictures. They make a TV streamer which allows you to stream the sound from your TV via bluetooth into your hearing aids. They also make a mini remote microphone which can be used in louder environments to hear the person you’re talking to. You just take that device and the person clips it onto their shirt or they hold it and then they can actually speak into the microphone and that will get beamed into your hearing aids. There’s also the remote microphone which I think is just a slightly larger more powerful version of the mini remote. They’ve also taken that idea to a whole different level and made the table microphone which can be used in conferences or meetings or any place where you need multiple sources of audio to be put into one device and pumped into your ears. Finally there’s also a remote however it’s probably not something you’re gonna need because you do have access to the wonderful MyStarkey app. While we’re on that subject let’s talk about this app, it is great. It is clean, it is intuitive it is user friendly, I love it, I love it, it’s so so well designed and it was well-built and it’s very responsive. I’m gonna post some screenshots of the app and talk about some of the different features and the different pages available to you within the MyStarkey app. First is your kind of home screen right this is when you open the app this is the first thing you’re gonna see, it has a couple different buttons for you to press, it has a volume slider to adjust the volume of the hearing aids, there’s some tabs on the bottom, it’s a nice color, the battery indicators are up top, there’s a microphone button that you can use to activate the live listen which is on your phone. It doesn’t feel clunky, there’s not too many options, there’s just everything you need right there. If you click into the programs button you can select the different programs that are available to you, you and your hearing specialist can make custom presets for your hearing aids. So for me as you can see here I have a couple different presets that I like to jump in between. I asked specifically for a restaurant mode which I use in more than just restaurants. It’s actually really helpful in those loud noisy environments to kind of reduce the background noise and increase the focus noise. There’s also a music app, I play guitar, I sing, I listen to music, and this allows a little bit more audio data to come into my ears where it’s not really shifting the frequencies too much, it’s allowing that natural sound to come in. You could also make some custom presets of your own through the app. There’s a health tab on the bottom which allows the hearing aids to keep track of your steps, your standing and your exercise, don’t judge me as you can see, I didn’t do too much that day. Additionally the learn tab is a really nice spot for you to click into and learn more about your hearing aids. So this will be a place where you can go to maybe get some questions answered without having to call someone or drive somewhere, you can just click into the learn tab. Finally in terms of the tabs, the last one is the more tab, and this kind of has your basic info, your account info, the app settings, some security settings, a help center, there’s also telehear which is like a telemed visit with your hearing specialist where they can make changes remotely. Now here’s the best thing about this app and here’s what I think the strongest point is for these hearing aids, and it’s something called Edge Mode. Edge Mode is basically your ability to click that button and activate the AI that is in the hearing aids. Realistically I think that Edge Mode is so good it should just by default be turned on, for example, today I was driving my car and I was going somewhere doing some errands and I have roof racks on my car and they make a lot of noise while I’m driving because of it turning up the wind, so I get a lot of white noise. This white noise can be a little bit annoying at times especially if I’m trying to hear music or I’m trying to listen to a passenger. So when I started the drive I did not have Edge Mode on, however when I got to a traffic light, I pulled my app out, I clicked the Edge Mode button and all of the sudden all that white noise was gone, I couldn’t hear the wind turbulence from the roof racks, I couldn’t hear the wind noise from outside the car, all I could really hear was the sound inside my vehicle without much distraction. So pressing that Edge Mode button is really gonna display the capability of these hearing aids. What do I like about these hearing aids so far? Number 1, edge mode, I think that’s the best thing about these hearing aids. Number 2, the charger, the charging system, the premium accessories, these are all extremely valuable things that I would 100 percent purchase. The comfort, I think they are a little bit lighter than your average hearing aid, they kinda just disappear while you’re wearing them, and that’s really the ultimate goal right you don’t wanna be constantly reminded that you have hearing aids on, you just want them to work and not feel like they exist. The app, I can’t say enough about this app, it was really well-designed, really well-built and very user friendly. The battery life, oh my gosh the battery life, 50+ hours of battery life. I would use these hearing aids all day from 7 oclock in the morning to 11, midnight at night and take them out of my ears and I’ve barely put a dent in the battery life, I’m talking more than 50 percent remaining battery life, way more, and that’s with quite a bit of streaming from my phone into the hearing aids throughout the day. One last very very strong positive note for these hearing aids is that they actually talk to you. So instead of clicking the buttons or making changes in the app and having maybe a system of beeps or a high beep and a low beep, or two beeps, or three beeps, these hearing aids tell you what’s going on, so if you adjust the hearing aid volume down, it will actually say “softer”. If you adjust the volume level up, it will say “louder”, if you go to the default setting it will say “default volume.” So that confusion of I dunno if I’m plus 1 or minus 2 or if I’m at my zero level for the volume, that all goes away because as soon as you click a button it will tell you exactly what you just did, and for some people, in fact I’m gonna say most people, that’s super convenient. In working with your hearing specialist you can actually set up tap controls for these hearing aids. So instead of when you get a phone call pressing the button to make the phone call you can maybe do a double tap and that will pick up your phone call and end your phone call. Why do I think that’s helpful? First of all, it’s a very cool feature. Second, these hearing aids the buttons are a little stiff, they’re a little tough to press and if you have any sort of muscle or tendon or control issues with your hands and your fingers that might be an issue, but if you can double tap your ears, that problem is solved. Now not everything can be sunshine and rainbows when it comes to technology and devices and things we use on a daily basis, it’s time to talk about the things that might need a little work. The first thing was right out of the box, after them being programmed for my audiogram and fit to my ears, I noticed that these hearing aids are quite powerful, and they are really good at picking up certain things, almost to a point where it’s a con. Particularly with human speech, the plosives or the p, p, popping noises with the letter P and the S noises were like an ice pick in my ears, they were very intense to the point where I told my hearing specialist that if this was going to continue to be the case, I was gonna have a very hard time enjoying these hearing aids. So my hearing specialist made a very quick change through the computer system and that issue was gone, which leads me to my next point and what I talked about at the beginning about having that relationship with your hearing specialist, I feel that these hearing aids are going to need quite a bit of interaction and customization between the user and the hearing specialist in order to dial them in to perfection. I have no doubts that these hearing aids are fantastic and they’re great and they’re very high quality, but they just need a little bit more time and customization to get to that level. Something else that I wasn’t quite a huge fan of was the material of the domes. For me and my ears they had a little bit of a hard time sticking to the inside of the ear canal, so I did find that they did kind of back out a little bit throughout the day and I would have to keep pushing them in. One more con and it’s kind of ridiculous, I wish the edge mode was the default mode for these. Why? Because as the default mode, there’s a little bit of white noise, you hear a little bit of that “shhh” throughout the day, but in edge mode, that all goes away, so please make edge mode the default. In terms of bluetooth connectivity right we talked about the mFI for Made for iPhone Bluetooth standard. While this standard is the easiest and most user friendly connection you could possibly have between a hearing aid and a phone, it does have it’s downsides. This type of connection is primarily established between one device and one set of hearing aids. So if you were trying to jump between an iPhone, an iPad, a mac book, and maybe an Apple watch, you’re gonna have a hard time, because you need to connect it to one device, disconnect it from that device, connect it to the other device, and then if you want to switch back, you have to do that whole process again right, disconnect, connect, disconnect. Devices that don’t use that mFI might have the ability to have multiple sources of Bluetooth per hearing aids. For example my Phonaks have the ability to connect 8 different devices, so I can seamlessly jump between my phone, my iPad, my computer and my watch, without having to disconnect and reconnect anything, but as I mentioned that mFI connection is probably the most stable, the quickest and the easiest to setup, you don’t have to go through the Bluetooth settings, you go through your accessibility settings on your phone, you click connect and you are done, everything is setup. And finally for those of you that are concerned about the quality of audio streaming from the device to the head phones, right either the phone, the ipad, the computer, whatever, it leaves something to be desired, it was kind of tinny and washed out, so far it has been the least pleasing streaming quality out of the few hearing aids that I’ve tried, so I would love for that to be improved upon in a newer version. So overall my experience with the Starkey Genesis AI 24s has been quite positive. I think they are well designed, they look great, they feel great, they sound great, the app is fantastic, I do think that in order to get the most out of these hearing aids you are going to have to make multiple visits to your hearing specialist in order to personalize them and customize them to your liking. Yes are there some downsides, of course, the streaming quality is not excellent, it’s just okay, the mFI or Made for iPhone Bluetooth standard while not to my liking might very well be to your liking because of how simple and easy it is to establish a connection, maintain a connection and stream audio and make changes from your device to your hearing aids. So now it’s time for that secret tip, remember that mFI connection we talked about? That actually allows you to enable the active or live listening through your device, so that remote mic we talked about as an accessory earlier, your phone just became that, you can activate live listen hand someone your phone, or put it on the table, and it will act as a microphone and send that bluetooth signal into your ears. You can also use it to hear when people are saying bad things about you. So if you leave a room and you think someones about to say something not so nice just leave your phone and then you’ll hear it from wherever you are. Yes that was kind of a joke but also kind of true, don't intentionally use live listen to spy on people or be a creep and hear conversations you shouldn’t. With that being said, thank you guys so much for watching the video, I personally had a really positive and beneficial experience with these Starkey Genesis AI 24s and I hope that this video helped answer any questions or maybe gave you some information you didn’t previously have, and like I said earlier right, ZipHearing is the place to get your hearing aids. Why? Because of the customer support and the amazing prices they have on these devices. I was not exaggerating earlier, I saved over $1500 when I purchased my Phonak Lumity 90s through ZipHearing. So please if you have any further questions or if you want to leave a comment on the video, or if you want to press that like button, or you know what, if you could even subscribe to this channel, we’re gonna have a bunch more of these videos coming out for different companies and different devices and different experiences so stay tuned, we’ve got some cool stuff coming, make sure you check out other reviews on our site and on our Youtube, and finally thank you thank you thank you. Guys take care, have a great rest of your day and I’ll see you soon.

So these are the hearing aids I ended up purchasing. These are the Starkey Genesis AI 24. They are pretty new, pretty high tech. They had a lot of color options for this part. I ended up going with this one. I think it was the champagne color, which was pretty standard, just invisible color, I guess, is what I wanted. But they also had, like, black, a dark brown. I believe a gray. They had a few other options, but this is what they look like. They are very small. They're pretty discreet when they're in the ear. There's no battery door. It's all charged, so you don't have to worry about replacing batteries at all anymore. This is the charger that it came with. Very sleek little box. This is where the cord goes. It came with, you know, the regular outlet cord and stuff. But, yeah, very sleek. It also kind of doubles as a carrying case, which is nice. So you don't have to buy a separate carrying case to make sure that your hearing aids are safe and charged. Also, this doubles as Thor, and it came with a little cleaner brush as well. Here, you can't get it out. So, yeah, just to clean the hearing aids, it's a brush on this end, and it kind of just stays there. It's magnetic, so it just stays there. I really like these hearing aids. My last hearing aids were Oticon, and I ended up getting these through ZipHearing because the price that my original audiologist quoted me was just way, way too high. And so I did some research on my own, just googled and super hearing, came up with a much more affordable price. So that's how I kind of came across these and got these, they're great. They're very high tech. They have their own app that goes with them when you can adjust sound and stuff like that as well. They charge them. You just pop them in here and it'll come on to show that it's charging. It should be per side. So that means the right side is charging and then that means the left side is charging. Then it's, you know, you can just slap it shut and it stores. It also has the ability to kind of supercharge them. So if you ever, like, forgot to charge them or anything like that, I believe you can put them in here for like a few minutes and it'll give you at least, maybe 25 percent battery power, 50 percent battery power. I have to check the manual again, but I have used that before already, and it's been extremely helpful. The only thing I don't like, really, about the hearing aids and the charging case is that this happened to me before, that I put this into charge and this lit up and I put the other one into charge, and it also lit up, but apparently the other one wasn't fully in correctly. And so I woke up the next day and it wasn't charged at all. I wish that this had, like, a green light and a red light, for example, to show that green. Yes, it's correctly charging, it's in there or red it's not correctly in the case, so it needs to be adjusted. Besides that, I really like these hearing aids. They're portable, they're easy to use. The charging case is really a huge plus for me because I'm always on the go, and if I forget something, I can just throw them in here. But yeah, I really like them. I like all the features that it comes with, and I like that it has an app and you can toggle stuff and make your own programs and stuff like that. So I highly recommend them. And yeah, I'm a big fan.

Hi my name is Al H. I have acoustic neuroma tumor on this side, and hearing loss on the high end on this side. I went on YouTube and saw a bunch of videos and liked the Starkeys, the AI, the way they fit, saw it on the ZipHearing website and this is, I got a custom one on this side hearing and a regular one on this side. So the custom one is because of the acoustic neuroma tumor, they fit it, I have no hearing on the high end, just low end, and also got a rechargeable case, that's got a fits perfectly for my, locks right in, works really good. ZipHearing gave me a professional in my area, did the hearing tests, found out that I have very low hearing on this side just the low end so they gave me the total enclosed hearing aid on that side, I've got it for a year so I go back to him, he set me up so I run and jog and took away the noise from the wind with my dog, also have a custom one for hearing music in my car because I've got a very good sound system in it and another custom one for hearing my television at home, and then they did a custom one for jogging and running. So I really like the ZipHearing for that part, they gave me a discount for it, the Starkey Genesis AI hearing aids are great, the AI is perfect, the app works really well so I'm really happy with them. Little expensive but you know for the quality you get with them it's pretty nice, especially the size, they're really tiny so I really like them, you can't hardly see them behind your head. So my thoughts are they are very good quality, very good service from ZipHearing and I really appreciate the website that they had for it. Thank you

hello my name is Wayne and I'm a zip hearing customer that I've just recently bought in my first set of hearing aids I bought them from zip hearing and I want to give you both my impression of the hearing aids that I purchased and also my experiences with zip hearing the hearing aids that are purchased were the Genesis 24 Ai and you can see that they um come with two hearing aids they in the ear canal type herin AES and they come with a charging case which works really well one thing I would say about these hearing aids is that the battery is just amazing I can get a couple of days worth of use on them before having to charge them as I mentioned they are the receiver in Canal style hearing aids and so they go behind the ear and then in the canal and I had several different tips that I was able to try and and found that these work best for my particular ears one thing I really like about the uh starky AIS is they have a a really fairly extensive app I use an iPhone and so they connect up right away to that I can uh control them from my Apple watch as well um the app allows me to modify the programs um and to save different uh profiles you know I found the one that was uh programmed for television to be just a little bit harsh so I turned down the uh gain a little bit on the higher frequencies and then saved it as my own profile uh that worked out really well the other thing that I noticed too is that uh when I'm outside I get a bit of wind noise of course and then I can just put it on the outdoor uh profile and that wind noise seems to be seems to cut down quite a bit um so all in all I'm really happy with u the the quality including the streaming you know so I can uh stream something from my iPhone and and listen directly with the uh with the hearing aids so all in all I think that the starky AI 24s were a good choice for me prior to going to uh ZIP hearing I actually went to a couple of audiologists here in the the town that I live in and they were offering me some high-end hearing aids such as the starky AIS but they wanted $8,000 and they promised um service for several years after I bought the hearing aids which all sounded good but then I discovered zip hearing and I was able to purchase these hearing aids for just a little under $5,000 and um it came with one year's worth of consultation with a local audiologist as as well as some other benefits so I thought that I give zip hearing a try I contacted them they they gave me a name of an audiologist that was close to my house and I'm really pleased with working with both zip hearing and the audiologist uh very straightforward very clear plan and um so far it's been quite good it's been about two months now and I've been back to the audiologist to have an adjustment made um there was a problem I had with one of the hearing aids and and it was sent back to starky and they um immediately turned around and just with a matter of a couple of days I got a brand new hearing a out of it and so they've been good ever since um I will likely go back one or two more times uh to have just a couple of things tweaked but other than that it was pretty good so from um my standpoint zip hearing really worked out well um I I spoke with Grant at ziping he he gave me the name of the audiologist he kind of described the program to me and then just worked with me through it uh out the various steps that I had to take um I also bought a uh battery charger um that that they have two different style of charging cases and the one I purchased afterwards was one with a battery because I do a bit of traveling and Grant was able to help me out with that get it shipped to my audiologist and I could pick it up from there so bottom line is I'm satisfied with both the um um starky AI 24s I'm happy with uh my interactions with zip appearing as well hope you find this useful thanks take care

Hello, my name is Rick. I'm reading this from a script because I don't want to miss any info. I've had hearing loss for many years, but it was only medically diagnosed in the last four, so I have about 50% hearing loss, mainly in the higher frequencies. I've tried over-the-counter hearing aids by the brand name Eargo and they were okay. Then when I finally decided to see an audiologist, they originally fitted me for behind the ear hearing aids, which I didn't like. The brand that I wore was unknown. While I was wearing those, I decided to research some different types of hearing aids and found I would probably like to try out in the canal hearing aids. I chose the Phonak Vitro 90s which used the 312 batteries. These were fine from about two years, but I have issues with my hand shaking and changing the batteries became almost unbearable, and having them in the canal was also difficult because the only way I could get them out was by pulling them out by the battery door, which is not the best way. This led me to the decision to change to my current devices, the Starkey Genesis AI in the ear rechargeables. Here they are. One is colored red for the right ear. The outer shell. I get them out of here. The outer shell is close to my skin tone, so they'll blend in. And there's a little button there, kind of in between the two microphones and that actually, changes the level of sound, and it changes programming. Also, there's three little gold contacts there, and that's how they charge in the cradle. Also, the case that I upgraded to, has a built in battery pack. You see the lights on it here? But it holds about enough power to charge them for three times. I came across the brand and hearing aid model after finding the zip hearing site. After inquiring about the devices, I was put in contact with a local zip hearing audiologist, which actually has been the best doctor I've found thus far. He agreed that in the ear, would work well for me, so I decided on these due to mainly the rechargeability. The benefit of the ITE, and somewhat the ease of removal from the ear. This hearing aid is the best I've had so far. I like these. I like these because they have artificial intelligence technology, which I believe gives them some sort of on the go auto programming, which helps in varying changes in sound levels. They also use, the My Starkey app, which is a great little tool. The only issue I have with these hearing aids is the battery life. They're said to last for up to 40 hours on one charge, but I just can't seem to get more than 16 to 18 hours, which is still plenty for each charge. Also, I've only used these hearing aids for three years or so. In that time, I can say the Starkey brand has been the best and the ITE type works best for me in my opinion. The ITC device just were too difficult to remove. The Phonaks were nice, but the sound quality of the Starkey is just a bit better over, just a bit better. The over-the-counter ergo brand didn't help with my specific hearing loss and when the time comes to replace the existing devices, I'll be sure to go back to the zip hearing site and see how technology has changed. Sorry for my rum stumbling and my talking, but, this is the best I could do for my video. Thank you.

Hello everyone. My name is Deborah. I'm in my late 60s and I have hearing loss. Like many of you out there today, I had a hard time trying to make a decision about purchasing a hearing aid. I went to my doctor and found out really how bad my hearing was, and after that, I came home and my husband and I both went online and started searching, looking at different companies, different hearing aids, and ran across ziphearing.com. Well, it all sounded so wonderful. It was kind of hard to believe it was true, but we researched and made our due diligence and learned that ziphearing.com is a very good company. Company out of California and they have their own people that you can go see to try out the hearing aids you purchase directly through zip hearing. But their centers that you go to is like a regular hearing office where you go and buy hearing aids. And the people that we were sent to were very good and showed us the product, and we went through the process and purchased them and I have no regrets. They work wonderful. The one I chose was Starkey, and I got the next to the top of the line product and it comes with a hearing aid charger, and your hearing aids fit very nicely into the chargers, and they're easy to put on and take off. In fact, when you put them on, no one knows you have them on because they're pretty much invisible. The only way somebody's going to know you're wearing a hearing aid is if you tell them, which is very nice. I wasn't afraid of people knowing that I couldn't hear. But at the same time, it's nice that they're not visible to anyone that you're wearing. The company that we purchased from the ziphearing.com, the representative on the phone was super helpful and very nice. I enjoy talking to him. I would highly recommend working with ziphearing.com. Good luck with your search. I hope you find the product that you're looking for. Good luck. Bye.